Do you service instruments
Of course we do. Our service is second to none. Our friendly and knowledgeable service engineers are available to answer your questions between 09:00 and 17:00 U.K. time. See our Support page
What is your warranty period
Food Texture Analysers are warranted for 24 months, all other instruments are guaranteed for 12 months from date of despatch. The warranty does not include consumables such as lamps, cells, electrodes and any item damaged due to misuse.
Why should I buy from Spectronic-CamSpec Ltd
Quite simply Quality.
Is Spectronic-CamSpec Ltd an ISO 9001:2015 registered company
Yes we have been ISO registered with NQA since 1993.
Do you calibrate the instruments to International Standards
Yes all instruments are calibrated to International Standards.
Do you offer IQ/OQ/PQ
We carry out Installation qualification, Operational qualification and Performance qualification for any instrument.
Can long pathlength cells be fitted in the CamSpec Range.
All of the CamSpec instruments except the entry level M105 and M106 will accept long pathlength Multi-cell adaptors
What is the meant by the "Z" height of a cell.
The "Z" height is the height of the centre of the light beam
The display on my M501 has gone very dim
On the rear panel of the M501 is a small Knob this is the brightness control of the display, please check this.
This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
Return any of our products--no questions asked--within 30 days of purchase. We even pay return shipping.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.