Returns & Refunds
We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.
Please keep in mind, we can't process your return and issue a refund to you if the item(s) returned are not clearly marked with the Returns Reference Number, this is printed on the returns number we will send to you (via Email)
If you receive a faulty item(s):
Please note, the following information is a guide, please contact us to discuss your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair. (The guarantee period for consumable items (e.g. electrodes, source lamps, cuvettes.) is six months from date of delivery.
We will always offer you the choice of a replacement if the fault occurs within 28 days of delivery. Other than broken glass products including electrodes, source lamps and spectrophotometer cells (cuvettes)
Once you have notified us about the faulty item(s) we will issue a Numbered Returns Form (by Email) containing details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a replacement or repair for you, whichever is appropriate.
Please ensure you enter any additional information about the fault in the comments box when completing the returns form.
Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-
- In otherwise "as new" condition
- Complete with any accessories and in the original box and packaging.
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. electrodes, source lamps and cuvettes etc) the guarantee period is 6 months from delivery. Spares that have to be fitted internally are also guaranteed for 6 months, provided they have been fitted by a suitably qualified and competent person.
If you receive your item(s) damaged:
We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department on 0113 286 4536
We will then issue a Numbered Returns form (via e-mail) with details on how to return the item(s). Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. Please ensure that your items(s) are accompanied by the original delivery note.
If the correct product is ordered & the wrong item(s) delivered:
Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.
We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 3 working days of receiving the product, and we will send you a returns label (by email) to enable you to return the item(s) to us.
Please help us to take corrective action by selecting one of the following reasons to insert in the comment box, in the returns form.
- The item supplied does not match the item described on the Invoice.
- The Product Supplied does not match the details shown on the Web Site.
- The Part Supplied does not fit the Model I ordered the item for.
- I ordered this part on the telephone and it seems my requirements were misunderstood
- Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). Please return the item(s) with the original box, packaging and accessories.