A faster service gets better results!

July 8, 2017

If you’ve been watching the coverage of this year’s Wimbledon championship, you’ve probably heard a few commentators use words to the effect that a better service will get better results. At Spectronic Camspec, we heartily agree with that analysis – although we should point at that, in our case, we are referring to laboratory equipment, rather than whacking a tennis ball over a net.

Much like a good tennis serve, speed is a vital quality when it comes to lab equipment maintenance. In IT terms, businesses talk about minimising ‘downtime’ – in other words, when computers, networks or servers are out of use and preventing day-to-day operations from progressing smoothly. A similar principle applies to lab technology – a busy laboratory needs to minimise the length of time that equipment is out of action. If something goes wrong, you need to know that you can speak to someone quickly and receive an effective response that rectifies the issue and minimises your lab’s ‘downtime.’ Waiting weeks for a solution is every Lab Manager’s nightmare.

With that in mind, Spectronic Camspec have invested in our technical support and contract service facilities to ensure that our customers enjoy peace of mind with a team of experts only a phone call away. Our helpline is staffed by technicians 24/7 to discuss your servicing and lab equipment maintenance needs. Spectronic Camspec’s contract customers benefit from a 48-hour response with fully qualified engineers who know our products inside-out. Their expertise encompasses a comprehensive range of applications including UV/VIS spectrophotometers, FTIR spectrophotometers, mercury analysers, polarimeters, refractometers, flame photometers and a wide selection of electrochemical instrumentation. As a result we have become an approved service contractor for a number of major organisations, including utilities companies that benefit from servicing across multiple sites throughout their region. Our accreditation for BS EN ISO 9001: 2015 gives our customers further proof that they’re in safe hands.

If all of that sound like a winning combination for your lab equipment maintenance, you can arrange a free face-to-face consultation by calling 0113 286 4536 email the team on sales@spectronic.co.uk

Why not get in touch today? The ball’s in your court!